Category: Credit Cards
Complaint about new furniture? Expect a bed of nails
When you complain about new furniture, the big retailers send an independent expert to adjudicate. But are they ‘independent’? It is your first night sleeping in your new bed delivered by a top retailer. But you wake up next morning tired and exhausted – and the sleepless nights continue for weeks. Can you demand your [...]
Dragons’ Den star under fire over ‘vindictive’ gym ban
Cancer victim Bronwen Davies wanted to suspend her gym contract. In court, she won a £164 refund – sparking a furious response from TV’s Duncan Bannatyne Dragons’ Den star Duncan Bannatyne has been accused of behaving in a “vindictive and petty” way after he banned a nurse, who was recovering from cancer, from his health [...]
Groupon: cut-price deals … and customer service
We asked Guardian Money readers for their thoughts on Groupon, and were inundated. But not all of it was good Being treated like a second-class customer. Long battles to get vouchers honoured. Calls and emails to customer services that go ignored. In some cases, paying more than they would have done if they had gone [...]
Families Burdened By Soaring Cost Of Living Couple With Debts And Loans
About 52 per cent of families have unsecured debts, including loans, credit cards and overdrafts, which amount to £10,604 on average, according to Aviva. This debt figure is just under half the average annual household income of £23,796. Families are putting aside only about £19 a month in savings after having their budgets squeezed by [...]
Cheque Guarantee Card’s Restored As MP’s Backed Plans For It’s Return
Banks should bring back the cheque guarantee card to save the cheque from dying out, an influential group of MPs demanded yesterday. In a victory for the Daily Mail, industry trade body the Payments Council was told to restore confidence in cheques by reintroducing the cards which guaranteed payments up to a certain amount. The [...]
Sun sets on solar scheme
Householders fuming as the ‘greenest-ever’ government kills off plans to install environmentally friendly energy and threatens a budding industry Householders who are in the process of having solar panels put on their roof have six weeks to complete the job or face seeing the predicted income they generate slashed after the government said it was [...]
Computer Glitch Leaves Natwest Customers Unable To Access Their Accounts
A computer crash sparked anger and frustration for millions of bank customers yesterday. NatWest and Royal Bank of Scotland’s online and telephone banking service failed, making it impossible for up to 15?million customers to access accounts. On Friday, HSBC also suffered a computer meltdown that put its cash machines out of action and blocked debit [...]
John Lewis gift lists in a twist
Britain’s best loved department store causes fury among its customers with a move to a centralised list John Lewis’s wedding gift service – Britain’s biggest – has spiralled into chaos after a new centralised system at the department store left newlyweds waiting months for their presents. Customers of the store renowned for its service standards [...]
Cyber Crime – Stolen Credit Card Details Can Be Bought Online
Stolen credit card details can be bought online for less than the price of a bag of chips, it has been revealed. There are more than 150 websites offering illegally obtained information, according to government research. Many of them offer for sale details belonging to between 20,000 and 100,000 people worldwide at any one time [...]
The O2 mobile that ran up a £1,000 bill all by itself
Reader shocked by massive bill for texts supposedly sent while she was holidaying in Spain A fault in Jenny Hacker’s mobile phone resulted in her getting a £1,000 bill from O2 after her handset sent more than 9,100 texts in a five-hour period – without her even touching it. Hacker, from Brighton, first heard of [...]
